FAQ

Don’t worry if your return flight is delayed, most car parks are well aware of the current situation and are bearing this in mind. If you are going to be delayed for an extended period then it is worth contacting your Car Park directly on the number provided on your confirmation or receipt given at check-in.

All additional fees for delayed returns are payable directly to the service provider and rates will vary. If you require further information on overstay charges please contact your parking service provider on the number given on your confirmation. It is important for you to also remember that a parking booking cannot be extended with us once the booking has started, for any queries regarding extra time and charges at your car park please call the car park directly.

If you have booked an APH operated car park at Gatwick, Manchester or Birmingham and the homeward journey is delayed during this unprecedented crisis, we will permit friends or family to collect your car to avoid overstay charges. We’d rather waive these fees altogether, but the extent of the crisis is such that we have to stand by our T&C’s to ensure the future of APH and the livelihoods of our staff. We hope you will understand.

To do this, please contact the APH car park directly using the details given at check-in and let them know the contact number and email address of the person collecting. Please then ensure that your friend or family member knows your booking reference and brings a valid passport or driving licence for identification.

We apologise if you have not yet received a reply to your email. Don't worry, you do not need to email us again. As we are currently experiencing a high volume of emails, it might take us a little longer than usual to get back to you, so please bear with us as we work as quickly as possible to respond.

If you change your car, that is not a problem! We recommend that you make us aware of this change before you arrive at your carpark. You can do this by visiting Manage My Booking online and making the change to your Car Details.

This way you won't be delayed on your arrival, meaning you can park quicker and start your holiday sooner.

If you have last-minute change, and are unable to inform us before your arrival using Manage My Booking, then don’t worry - there is no need to make a new booking. Simply leave a little extra time and, if you have booked Park & Ride, let the Receptionist know on arrival or press the intercom at the barrier and someone will help you enter the car park. If you have booked a Meet & Greet then call your provider on the number on your confirmation to inform them, so they know to look out for a different car.

You can see your full booking history when you are logged into your MyAPH account. On your Dashboard simply select myBookings, here is where you will find all of your bookings, completed, upcoming and cancelled.tically applied.

If you have a flexible booking and give at least 24 hours’ notice of cancellation before the parking period commences you will be able to cancel your booking and get a refund. You can also amend your booking to an alternative date.

Please note that as per our terms and conditions: 2.4 For the purposes of conditions 1 and 2, the parking period begins at one-minute past midnight on the day prior to the first day of the parking period.
This means you may cancel or amend a booking for any reason any time up until midnight, two days before you arrive at the car park, and receive a full refund. So, if you fly on the 3rd, you need to cancel by 23:59 on the 1st.

Semi-Flexible bookings require more than 72 hours cancellation notice prior to the start time on your booking. Super-Flexible bookings can be cancelled at any point up to the start time on your booking.

If you have booked an APH product through a third-party booking agent, you must cancel your booking with your booking agent.

For more information on our cancellation policy please see our Term and Conditions.

Unfortunately, Non-Flexible, Supersaver or Advanced Purchase bookings simply cannot be amended/cancelled because they are offered at a discounted rate off the standard price. The discounted rate is ideal for customers whose plans are definite with little chance that they will need to make a change.

However, if you feel your plans are likely to change, we highly recommend booking a fully flexible option at a slightly higher rate, it is often only a few pounds more expensive and could save you money in the long run.

Unfortunately, if you have made a booking through your travel agent, we cannot make any changes. You will only be able to make changes to it by going directly through your travel agent.

APH does not offer refunds for unused parking days if you return early, but we can provide a letter to support an insurance claim.

If you return from your trip earlier than planned, you will not be eligible for a partial refund for the unused days of your parking or hotel stay. This policy applies regardless of the reason for your early return.

What you can do instead:

• Request an insurance support letter to assist with a claim through your travel insurance provider.

How to request a letter:

• Email: customerservices@aph.com

• Include:

  • Your full name

  • Booking reference number

  • A request for an insurance letter stating your early return

This document may help you recover costs through your insurer if your policy covers unused travel services.

Yes, APH can provide an insurance support letter to assist with your travel insurance claim — simply email your booking details.

If you're making a claim through your travel insurance provider and require supporting documentation for your parking or hotel booking, APH can issue a letter confirming your booking and relevant details.

How to request an insurance letter:

• Email: customerservices@aph.com

• Include:

  • Your full name

  • Booking reference number

  • Dates of travel

  • A clear request stating you need an insurance support letter

Once we receive your request, a member of our team will prepare and send the letter to assist with your insurance claim.